FAQ

No. You provide the decorations, and we bring the Christmas magic. Our elves set up and decorate with your own tree, lights, ornaments, wreaths and garland.

• Tree Setup: we assemble your tree, fluff and shape the branches, add your lights, place the tree skirt, add the tree topper and clean up boxes and packaging.
• Christmas Ready: everything in Tree Setup, plus decorating with your ornaments, ribbon and bows, up to 2 wreaths, and final touches and cleanup.
• Deck the Halls: everything in Christmas Ready, plus up to 4 wreaths, garland on one staircase, mantel or entry, and extra finishing touches.
• The Works: everything in Deck the Halls, plus full home tree decorating, up to 6 wreaths, garland on 1-2 staircases, mantel(s) or entry, and additional holiday accents (vases, garland, etc.).

No. Our elves decorate inside your home only. Exterior decorating, such as roofline lights, outdoor trees and yard displays, is not part of our packages.

• Tree Setup: focuses on your tree.
• Christmas Ready: up to 2 wreaths.
• Deck the Halls: up to 4 wreaths and garland on one staircase, mantel or entry.
• The Works: up to 6 wreaths and garland on 1-2 staircases, mantel(s) or entry.

Yes. Tree Setup includes cleaning up boxes and packaging, and Christmas Ready, Deck the Halls and The Works include final touches and cleanup.

Trees up to 9 feet tall are included. For a tree over 9 feet and up to 12 feet tall, add $75 per tree, which we arrange with you after you book. Trees over 12 feet are priced by quote, so send us a note about yours.

Yes, as long as your tree is already standing in your tree stand when we arrive. We do not supply, deliver, haul or trim trees.

We test your lights before we hang them. If some strands do not work, we use the ones that do and let you know, or you can supply replacement strands.

Yes. In January we offer Holiday Takedown & Pack-Up: we take everything down and pack it carefully into your bins. Send us a note for pricing and to book.

Compare the packages side by side on our packages page, or send us a note on our contact page and tell us about your home.

Choose your package, pick a preferred date and time of day, and check out. We confirm your appointment before the big day.

Appointments run from November 15 through December 22. Please book at least 5 days before your preferred date.

Yes. When you book, you can add an optional backup date and choose a preferred time of day: morning, afternoon or flexible.

Within 2 business days of booking. Your payment at checkout reserves your preferred date while we confirm it. If neither your preferred date nor your backup date works, we will offer another date, and if none of our dates work for you, we will refund you in full.

No. Florida sales tax is added at checkout based on your service address.

Yes, just send us a note. More than 72 hours before your appointment, rescheduling is free (subject to availability) and cancelling gets you a full refund. Within 72 hours, you can cancel for a 50% refund or reschedule once for free instead (see our Refund & Cancellation Policy).

Please have all of your decorations, your tree stand, and extension cords and timers ready, with your bins somewhere easy to reach, such as the garage or a closet. We do not retrieve items from attics. Removable wreath hooks are included.

Yes. When you book, add a note with anything that helps our elves, such as ceiling height, stairs, a gate code or pets.

An adult (18 or older) needs to let us in and do a quick walk-through with us at the end. Please keep pets secured during the visit. If we cannot get into your home within 20 minutes of the scheduled arrival time, the visit counts as a late cancellation.

About 2 to 4 hours, depending on your package and your home.

Not without your permission. We only share photos of your home if you say it is okay.

We serve Naples, Marco Island, Bonita Springs and Estero. Each package page has a ZIP code checker, so you can see whether we reach your home before you book.

Send us a note on our contact page and we will do our best.